FAQs
Most common customer service questions:
How do I view or confirm my reservation?
How can I change my reservation?
How do I cancel my hotel reservation?
What is a Save Rate
Hotel?
Why are Save Rates Hotels prepaid?
How to book Multiple Room Reservations and Group Bookings
What is the Best Rate Guarantee?
How do I know if I qualify for a specific rate?
How do I know if I qualify for a specific rate?
What if I find a lower price after booking a hotel?
What is the hotel check-in time?
Will the hotel hold my room if I am arriving late?
What if there will be more than two adults in the room?
Our children will be traveling with us - do they stay free?
What if I need a specific type of hotel room (non smoking, handicapped, etc...)?
How can I obtain a receipt for my hotel room?
What credit cards do you accept?
Always Quote the
Code 19132
while booking
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Change a Reservation
Click Here to
View / Cancel Hotel Reservation
Reservations cannot be changed online. If you need to a make change to
your reservation, please contact our Customer Service Center at
1-866-270-2849 for assistance. Reservation changes may be subject to a
$25 change fee. If your cancellation or change request is made after the
cutoff date applicable penalties noted in the cancellation policy
section of your reservation may apply. Changes or cancellations made
after check-in are subject to 100% penalty. Once you have checked into a
hotel you cannot cancel nor receive credit for unused nights if you
check-out early.
NOTE: You may be required to cancel your original reservation and rebook
it for the new dates. However, we suggest you first check availability
for the new desired dates in order to avoid any disappointment from
canceling your first booking if the new dates are not available.
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Cancellation Policies
What is the cancellation policy? Will my credit card be charged if I do
not cancel my reservation(s)?
Cancellation policies vary from each hotel and are implemented by hotels
to avoid holding a room available for a guest who will not use it. If
you do not cancel your reservation within the allotted cancellation
period, the hotel will charge a penalty (usually one night's room charge
plus tax) to the credit card provided to reserve the room. Please be
sure to review the cancellation policy for your hotel carefully during
the booking process. If you have questions about the cancellation policy
for your particular hotel reservation, please contact our Customer Care
Center for assistance.
For non-cancelable reservations, no changes or cancellations are
permitted once a confirmation number is issued.
My cancellation policy reads "Cancel 24 hours prior to arrival" and I
plan on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm
on the day before my arrival?
Cancellation policies are related to the hotel check-in time, not your
projected arrival time. If your hotel cancellation policy indicates a
24, 48 or 72 hour cancellation policy, it means you must cancel your
reservation by 4:00 pm local hotel time of the date in question.
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Confirmation of Booking
What if I do not receive a confirmation at the time of booking?
If your confirmation page does not display after completing your
booking, please check your email for your confirmation. If you do not
receive your email confirmation within ten minutes please complete our
request form and a duplicate copy will be emailed to you.
What if I do not receive my email confirmation?
If you do not receive an email after making a reservation, it may be
that we have the incorrect email address or your Internet Service
Provider may have blocked the email. If your Internet Service Provider
supplies you with a SPAM filter, please check that folder. Please
complete our request form here. Be sure to include the following
information:
The name the reservation was booked under
The hotel name and location (city)
The check-in/check-out dates
How long will it take for the hotel to have my reservation information?
The time it takes for a hotel will vary by specific hotel and arrival
date. In most cases the hotel should receive the reservation within an
hour from booking (except for nights and weekends when the hotel
reservation department is closed.
There are certain reservations that are booked out of an allotment.
These rooms are guaranteed and payment will be due upon check-out of the
hotel. In some cases the hotel will not have your name on the
reservation until approximately one week prior to arrival.
If you booked a discounted prepaid reservation, please print out a copy
of your voucher and bring it to the hotel to provide documentation that
your reservation was paid in advance.
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Save Rate Hotels
What is a Save Rate Hotel?
Save Rate Hotels are special discounted room rates that are designated
by a icon.
We book a high volume at these hotels to be able to negotiate lower
rates than are generally offered to the public. When you book a Save
Rate, you can be confident you are getting a great deal as they are
backed by our Best Rate Guarantee.
Why are Save Rates Hotels prepaid?
Prepaid reservations allow hotels to extend their deepest discounts. By
prepaying your reservation you are assured that the rate paid is secured
and that you will not be subject to room rate increases. The hotel room
is charged to your credit card at the time of the booking. Hotels
typically collect payment information separately for incidentals such as
meals, movies, parking and phone calls. Cancellation terms and fees
apply to prepaid bookings.
What if I find a lower price after booking a Save Rate?
If you find a lower price on another website within 24 hours of booking
a Save Rate hotel, simply complete our
Best Rate Guarantee.
Request Form.
If the lower rate on a travel website can be verified to our
satisfaction, we will match the rate PLUS pay you 10% of the difference
in price.
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Multiple Room Reservations and Group Bookings
Our group reservations services provide you with the convenience of
booking rooms for groups at the hotel of your choice. For your
convenience you can book up to four rooms online through our hotel
booking engine.
If you require five or more rooms please go to
Group Bookings Site
to make a group booking.
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Best Rate Guarantee
What is the Best Rate Guarantee?
Our Save Rate Hotels are guaranteed to be lowest rate available online
at the time of booking. If you find a lower price on another website
within 24 hours of booking a Save Rate Hotel, simply complete our
Best Rate Guarantee Request Form.
Request Form. If the lower rate on a travel website can be verified to
our satisfaction, we will match the rate PLUS pay you 10% of the
difference in price.
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Special Rates and Discounts
How do I know if I qualify for a specific rate?
Rates displayed may include government, corporate, senior and AAA
discounts. At the time of check-in, you may be required to present
special documentation to confirm that you are qualified to receive the
rate booked. Please refer to the rate description for information
regarding ID or membership requirements. You will not receive these
special rates at check-in without the proper identification, even if you
booked the special rates online.
Can I use coupons from the hotel?
Currently we cannot accept hotel coupons towards your reservation.
What if I find a lower price after booking a
hotel?
If you find a lower price on another website within 24 hours of booking
a Save Rate hotel, simply complete our
Best Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our
satisfaction, we will match the rate PLUS pay you 10% of the difference
in price.
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Check-in/Check-out Information
What is the hotel check-in time?
Typically, the hotel check-in time is after 3:00 pm local hotel time.
Will the hotel hold my room if I am arriving
late?
Because your reservation is guaranteed with a credit card the hotel is
obligated to hold your room until 7:00 am the day after arrival.
What if I need early arrival?
Early arrival should be requested in the special request section of the
reservation page. Every effort will be made to accommodate your request;
however it is subject to availability upon arrival at the hotel.
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Room Occupancy
What if there will be more than two adults in
the room?
Most hotels allow additional guests to stay in the rooms at a charge
(usually between $10 - $20 USD per person, per night) provided the room
has not exceeded the maximum number of guests per room. If you book a
room that cannot accommodate your party size, the hotel may cancel your
reservation or require that you book additional rooms. Please note that
we can not be held responsible if you book a room type that cannot
accommodate your party size.
Our children will be traveling with us - do
they stay free?
In the United States children less than 12 years of age typically stay
for free in the room using the existing bedding. In most other countries
only children under the age of three stay free. The age requirements
differ depending on the specific hotels policies, which can be viewed in
the hotel information. It is the hotel's discretion to charge additional
fees for extra persons staying in a room.
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Special Requests
What if I need a specific type of hotel room
(non smoking, handicapped, etc...)?
Please enter your request in the special request field of the
reservation form. Every effort will be made to accommodate your
request(s); however they are subject to availability upon arrival at the
hotel and cannot be guaranteed.
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Refunds
If I check out early on a Save Rate
reservation, can I obtain a refund for the nights I did not stay?
Upon arrival and check-in at a hotel, you are responsible for consuming
the entire length of stay. No refunds or credits will be issued for any
nights reserved, but not consumed.
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Receipts
How can I obtain a receipt for my hotel room?
Your e-mail confirmation is your receipt. Please retain a copy for your
records. If you need a duplicate copy, please contact our Customer
Service Center and provide them with the following information:
Guest first/last name
Check-in/check-out dates
Hotel name
A copy of your reservation will be sent to you via email.
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Credit Cards
What credit cards do you accept?
We currently accept the following major credit cards:
Visa, MasterCard, American Express and Discover.
Will my credit card be charged when I book my reservation?
This varies with the type of rate selected and the hotel selected. All
Save Rate
reservations are
charged at time of booking, including any
service fees noted in the taxes and fees section. For
additional information, please refer to the hotel's individual deposit policy.
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Security and Privacy
We are so confident that your credit card transaction will be secure that we
back every online purchase made on our booking engine with our
Shop Safe Guarantee.
Use of the hotel booking engine constitutes acceptance of our
User Agreement
and
Privacy Policy.
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Customer Service Department
New reservations:
Please call 1-888-254-0637
Give promo code 19132
Outside the US please call 00-800-84469370 or +1
210 507 5997
Give promo code 19132
Existing reservations:
Contact a Customer Service representative at
1-866-270-2849
Contact Us
Need Help Fast?
- We have easy answers to the questions you ask the most in this
page.
Is my transaction secure on the booking site?
Yes, your transaction is absolutely secure and safe booking using 256 bit SSL encryption. Our services are based on reliability and excellent availability. Hence the reservation system is directly connected to the Professional Group World Choice Travel, who is a member of ASTA American Society of Travel Agents) and IATAN (International Airlines Travel Agent Network). WCT is also registered as a seller of travel with the State of Florida - Fla. Seller of Travel Reg. No. ST34200. This is one of the reasons for the number of Internet users, who book the accommodation being so high. Our operators dedicate all their time and effort to satisfy your demands.
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New reservations
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Hot line USA: 1-888-254-0637 Outside the US :
00-800-84469370 or +1 210 507 5997
Mention
Promotion code No. 19132 while any Inquiry. Contact
for any other query: info@bookmyhotel.biz
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