FAQs Flights Contd..

How do I make an airline reservation for someone else?

You can make a reservation and purchase for others (using your credit card or theirs) even if you are not including yourself on the reservation.

Proceed with the booking process as if you were booking yourself (select flights, review/agree to policy/rules, etc.) until you reach the "Complete the passenger information" page.

Enter the correct passenger information. If there is more than one traveler, passenger information boxes for each will be found below the first name.

Be sure to review each field carefully before clicking "Information Is Correct."

Remember that passengers' names cannot be changed after this point.

Continue following the on-screen prompts.

On the credit card information page, enter credit card information (name and billing address) as it is registered with the card company. **Note: Billing information does not have to match passenger information. This will not change the passenger information already confirmed.

If the tickets are to be delivered to an address that is NOT the billing address, enter the information in section 2 (delivery information). **Again, changing the recipient's name in the "delivery information" section will not change the name of the passenger you have already confirmed.

Can I make seat assignments for my airline flights?
If your reservation is with an airline that provides pre-reserved seating, you can reserve your seat online at the time you are making your reservation.

The seating option page will be presented to you automatically during the booking process for both electronic and paper ticket reservations.

If no seat map appears, individual seat selection is not permitted online for that flight.

We will still pass on your seating request (as listed in your profile) to the airline. The airline will assign you seats as long as the requested flight(s) allows pre-assigned seating. If you've already booked your reservation, you will need to contact our customer care department at 1-877-657-4874 (or 800-79645630 or 210-507-6512 if you are calling from outside the United States and Canada) or the airline directly for assistance. Both will be able to assist you with your seat assignments.

How do I know my reservation is confirmed?
A confirmation e-mail will be sent to the address listed in your reservation immediately after you complete your reservation. This e-mail will include your itinerary details. If you do not receive your confirmation e-mail, please contact our customer care department by phone at 1-877-657-4874 (or 800-79645630 or 210-507-6512 if you are calling from outside the United States and Canada).

Can I make airline reservations for my pet?
Unfortunately, we cannot process air reservation requests for pets. Rules, fares, and procedures regarding the transportation of animals in the passenger and cargo section of the aircraft vary from airline to airline. We suggest that you contact the airline directly for assistance. In most cases there will be a charge for the animal.

If you do not receive your confirmation e-mail, please contact our customer care department by phone at 1-877-657-4874 (or 800-79645630 or 210-507-6512 if you are calling from outside the United States and Canada).

Cancel your ticket:
If you purchased airline tickets online and cancel within 24 hours of your purchase you can cancel your reservation without penalty. Please note that booking fees are not refundable.

If you wish to cancel your trip, you can use the calculator tool to cancel online and you will receive a confirmation email with the details of your refund or the rules to use your ticket towards future travel. To cancel your reservation, access your trip and view the cancellation calculator, then select the �Cancel Reservation� button.

You can cancel your airline reservation after 24 hours; however, your ticket may have no value or be subject to penalties for any changes to your itinerary. All airline tickets are subject to the rules and restrictions you agreed to at the time of purchase. Many tickets are non-refundable and some have no value for future purchase.

Change your ticket: Most tickets carry penalties for changes. If you change your itinerary, a new ticket must be issued. Airlines charge a fee to exchange your original ticket for credit. The average reissue fee for a non-refundable or restricted domestic ticket is $100 and $200 for international tickets. If the new airfare is greater than the original airfare, you must pay the fare difference in addition to the reissue fee. We do not control the fees set by the airline and have no authority to waive them.

Some tickets do not allow any changes, even with a fee. Some types of changes are not allowed, even if the ticket allows changes. Here are some general restrictions:

You cannot change the name on an airline ticket or give the ticket to someone else to use.

You cannot exchange a ticket from one airline to another.

Some airlines will not allow the ticket to be reused if the original reservation was not cancelled within their designated timeframe.

To change your ticket, please choose from the following options:

Contact our customer care department for assistance at 1-877-657-4874 (or 800-79645630 or 210-507-6512 if you are calling from outside the United States and Canada). Be sure to have your Trip ID/reservation code available. Our support agents are available 24 hours a day, seven days a week.

Contact the airline. You can contact the airline directly to change your ticket. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.